Delivery methods are available for you to select before you complete the transaction and pay for all goods and services. All delivery costs displayed include the cost of packaging and handling within Canada. Please contact customer service to explore options for International shipments.
All orders received before 2pm CEST will be dispatched the same working day (excluding bank holidays and other public holidays). Orders received after 2pm CEST will be dispatched the next working day. Please note all orders placed after 2pm on Friday will be dispatched the following Monday.
Chaken Fashion will email customers tracking details once the order has been received and dispatched. Should you find your parcel is delayed, please double check tracking details. In some cases, your shipment may be held or already delivered. If you cannot locate your parcel, please contact us within 10 days of your shipment’s estimated delivery date. If your shipment included a gift box, please enjoy. This is our gift to you! There is no need to return it.
Please note delivery times will only be extended in the case of unforeseeable circumstances that prevent delivery for example: lock-out, intervention by authorities, energy or raw resources shortages, transport and operation disruptions, which occur through no fault of ours (fire, water or mechanical breakdown) and any other circumstance, which could not have been objectively caused through any fault of Chaken Fashion.
Please note that we cannot ship out parcels to P.O boxes. We kindly ask you to provide an alternative address which is not a P.O box.